I remained professional in front of the customer, returned to the car with as much control as I could muster. I then had what could probably be described as a sense of humor failure. Needless to say, the call planners also shared my displeasure. And in fact passed on the discord to the help desk.
So by the time I had totally failed to fix another call in Swansea, it was no surprise that I got home for 10 at night. Sunday will more than likely follow the same trail. The first site has 4 calls logged against it. So a little drive over to Pembroke Docks. Joy! Only 152 miles to the site. Considering one of the calls was logged with an impossible error, this should be a worth while and fulfilling day. Roll on Thursday.